When voice and collaboration tools are integrated into a system that allows easy flow of communication among devices, it’s called unified communications and collaboration,
Ironically the driving force to the advancements in unified communications and web conferencing has come by the need for advancements in personal communication. The field of unified communications is ever changing. Avaya provides contact center & unified communications solutions for better customer experience, increased productivity, enhanced financial performance. When voice and collaboration tools are integrated into a system that allows easy flow of communication among devices, it’s called unified communications and collaboration,. Email integration is considered by some to really not be a part of the unified communications platform but I strongly disagree with this statement. You could assemble a team of highly qualified people and then simply manage them through your communications system. Some vendors, such as Avaya and Nortel, created circuit packs for their PBX systems that could interconnect their communications systems to an IP network. Since the development of SMS text messaging and higher speed Internet connections email has been an integral part of the whole unified communications systems for many large corporations. If you are looking into any part of the communications systems for your business you will run into this term quite. Mitel has been delivering business communications solutions for more than 40 years. I have read various articles on this field and honestly I believe there is no unified definition of unified communications. As well since many of these same phone systems can easily email or surf the web these are now the hub of many unified communications systems. HyperOffice is the only web based unified communication and collaboration solution for small to medium sized businesses. Now of course unified communications and messaging solutions must cover the area of email as well. Clearly no unified communications platform can really exist without some sort of phone system. Mitel also offers voice and unified communication solutions as a service. This would be ideal for any service industry related business such as plumbing, electricians, or any business where the company’s employees may be better deployed by this unified communication. Just as a line is the shortest distance between two points, unified communications allow businesses to make the fastest possible decisions and transactions. Recently Microsoft also acquired Skype and I believe that this was a strategic move in order to also fully integrate real time video conferencing as part of their whole unified communications package.